The Shepherd integration allows CoVet to import scheduled appointments and create linked cases. Imported cases appear on the Cases page, ready for documentation.
What CoVet Will Import
CoVet will import appointments from Shepherd with the following rules:
Appointments must be assigned to a provider
Unassigned cases are not supported
If a Shepherd appointment includes multiple pets, CoVet imports it as 1 case with multiple pets
During setup, each CoVet user must be matched to their Shepherd provider. Exact name matches are auto-matched when possible, and at least 1 user must be mapped before import can be completed.
Importing Cases
Cases can be imported automatically or manually:
Automatic imports run every hour and sync cases up to 4 weeks ahead. Users can change this schedule in settings.
Manual imports can be run at any time by clicking Import & Sync from the Cases page.
You can choose to import for:
Me
Team
Individual team members
You can also choose a date range:
Last 7 days
Last 2 weeks
Last 4 weeks
Last 3 months
Last 6 months
Custom date range.
Viewing Imported Cases
Imported cases:
Appear on the Cases page
Are automatically assigned to the Shepherd provider
Are linked to the corresponding Shepherd appointment
After import, the success screen shows the number of imported cases.
Case Naming
During setup, users can preview and customize how Shepherd appointment names appear in CoVet using an editable drag-and-drop tag format.
These edits only affect PMS imports and do not change app settings.
