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Managing Ongoing and Multi-Day Cases

Keep a hospitalized patient's notes, recordings, and documents in one continuous case across days by toggling Ongoing and setting start and end dates in CoVet.

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Written by Mike Parent

Multi-Day Cases let you keep a patient's stay in one continuous case instead of creating separate cases for each day.

This is especially useful in emergency and urgent-care settings, where patients may remain hospitalized, monitored, or treated over several shifts of days.

This article explains how to mark a case as "Ongoing," how ongoing cases appear in CoVet, and how to manage start and end dates.


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What is an Ongoing Case?

In CoVet, an Ongoing Case is a case with a defined start date and end date that spans more than one day.

  • The case appears as Ongoing only when the current date falls within that date range.

  • Once the end date passes, the case no longer appears in the Ongoing Cases list.

  • Notes, recordings, and documents stay in one continuous case record.


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Enabling an Ongoing Case

To mark a case as ongoing:

  • Open the case on the Cases page.

  • Open the case date editor.

  • Select the case’s start date.

  • Toggle “Ongoing Case” ON.

  • Set or adjust the end date if needed, then click Save.

Once enabled, the case will display an Ongoing status on its case card.

No additional setup is required.


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Managing Start and End Dates

You can edit or schedule the duration of an ongoing case at any time. From the Ongoing Cases view:

  • Open a case and click on the date of the case adjust:

    • Case Start Date

    • Case End Date

Time selection on the end date is optional. If you don’t set a time, CoVet timestamps the end date when you click Save.

You can use this to:

  • Extend a case when a patient stays longer than expected.

  • Schedule an end date in advance.

  • Close out a case cleanly when care is complete.
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Viewing Ongoing Cases

Ongoing cases appear in a dedicated Ongoing Cases bottom sheet on the Cases page.
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This view shows:

  • Only cases that are active today

  • Clear Ongoing status labels on each case

Cases automatically appear or disappear from this list based on their date range, so you don’t have to manually remove them.
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​Finding Ongoing Cases

In the Ongoing Cases view, you can find the case you need by:

  • Searching by case name

  • Sorting (latest → oldest / oldest → latest)

  • Filtering by team member (if you belong to multiple teams)​

This helps teams stay oriented during busy shifts and handoffs.

When to Use Multi-Day Cases

Multi-day Cases are ideal when:

  • A patient stays in care for multiple days

  • Treatments, monitoring, or medications continue across shifts

  • You want one shared case for documentation, recordings, and handoffs

Instead of duplicating cases or relying on notes to track continuity, everything stays in one place.

Availability
Multi-day (Ongoing) Cases are available to all users who use the Cases page. There are no plan-based restrictions.
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Once enabled for your clinic, any team member can mark a case as ongoing.


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