The Pack Leader Integration allows CoVet to import scheduled appointments and create linked cases based on client check-in status.
Imported cases appear on the Cases page, ready for documentation.
There are multiple articles that will help you with different aspects of the Pack Leader Integration
Use these links to jump between these articles quickly.
What CoVet Will Import
CoVet imports patients who are currently checked in (visit-equivalent) from Pack Leader.
Import rules:
Check-in detection: CoVet uses the tagIn field (check-in timestamp) to determine whether an appointment should be imported.
Multi-pet consultations: Pack Leader represents each pet as a separate appointment, so CoVet creates separate linked cases per pet.
Timezones: Pack Leader timestamps are in UTC. CoVet converts times to your clinic’s local timezone for display.
Viewing Imported Cases
Imported cases:
Appear on the Cases page
Are linked to the corresponding Pack Leader record via appointmentID
Include relevant Client and Patient details from Pack Leader
What's Not Supported
At this time, the integration does not support:
Unscheduled visits: An appointment with a valid check-in (tagIn) is required.
Not-checked-in appointments: Appointments without a tagIn timestamp may not appear in CoVet.