Using the Share Feedback button is the best way to send our team the details we need to help.
It sends your message to CoVet’s Customer Success team with helpful context, such as the request type, attachments, and Case ID when available.
How to Contact our Support Team in CoVet
You can reach CoVet from several places.
On web: click the Share Feedback button the left-hand navigation sidebar
Mobile: under your profile
Within a case: by selecting the gear icon in the top-right corner of the case
When you open Send Feedback from within a case, the Case ID is automatically added to the form.
What Can I Contact Support About?
When you open the support form, you’ll first choose the type of request you want to submit.
Options may include:
Error/Bug
Help with my subscription
Request a demo
Subscribe an organization
Idea/Suggestion
Other
Choosing the right category helps route your request to the right team faster.
How to Submit a Support Request
Open Contact Support from the sidebar, profile menu, or from within a case.
Choose the type of request you want to send.
Describe what happened as clearly as you can.. Include what happened, what you expected to happen, and any details that may help us investigate.
Add supporting context if you can, including:
Dictate your message by voice
Upload up to 10 images
Screen recordings
Submit the form.
Once submitted, your request is sent to the CoVet support team with the details and attachments you provided.
Adding Your Voice, Images, and Screen Recordings
Adding images or a screen recording can help our team understand what you are seeing, especially if something looks incorrect, is missing, or is not working as expected.
Type or dictate what happened
In the description box, you can either type your message or use voice dictation to describe the issue.
When describing the issue, try to include:
What you were trying to do
What happened
What you expected to happen
Any case or workflow details that may help us investigate
Upload images
You can upload images directly in the support form.
You can:
Upload images from your device
Drag and drop multiple images into the form
Add up to 10 images
Images are especially helpful for showing error messages, missing information, formatting issues, or anything that does not look right.
Record a video
You can also add a screen recording if a video would help explain the issue.
To record a video:
1. Select the option to record a video.
2. You will be taken to CoVet's reportabug.com page.
3. Allow microphone and screen access when prompted.
4. Choose the browser tab you want to record.
We recommend opening CoVet in a separate browser tab before you start recording. This lets you keep your Feedback Request open while you move through CoVet and record the issue.
5. Record the issue.
6. When you are finished, finalize the recording.
7. Submit the recording.
8. Copy the recording link.
9. Return to your CoVet Feedback Request and paste the link into the description box.
Once you have added your description, images, or screen recording, click Send.
The more context you can provide, the easier it is for our team to understand what happened and begin investigating.
Reporting an Issue From a Case
If your request is related to a specific case, we recommend opening Send Feedback directly from that case by using the gear icon in the top-right corner.
When you do this, CoVet automatically includes the Case ID in your support request. This helps our team quickly find the relevant case and begin investigating with minimal back and forth.
Why This Helps
Using Contact Support helps us help you faster because:
Your request is routed based on the issue type you choose.
Case-related reports can include the Case ID automatically.
Images, videos, and voice input give our team more context from the start.
Fewer follow-up questions are needed before we can investigate.
Whether you are reporting a bug, asking about your subscription, requesting a demo, or sharing an idea, choosing the right request type helps your message reach the right people.