FAQs
By Mike and 2 others3 authors24 articles
- What is the Best Way to Speak to CoVet?Pick up small dictation habits, like clear case intros and explicit findings, that help CoVet capture more accurate AI-generated records during consults.
- What Is the Best Way to Use CoVet in My Clinic?See how vets and assistants share recordings, edit cases together, and generate SOAP notes or client emails using a team-based CoVet workflow.
- How can I receive communication from CoVet?Not getting CoVet emails? Add @co.vet to your safe senders, whitelist Postmark IPs, and check ISP filters so invites and password resets reach your inbox.
- Why Does CoVet Encourage Separate Accounts per Veterinarian?Find out why sharing a CoVet login risks lost recordings, audit-trail gaps, and overwritten notes, plus best practices for room and station workflows.
- What Devices Work Best with CoVet?Check which phones, tablets, browsers, and network speeds give the most reliable CoVet recordings, plus tips on storage, mic choice, and Chrome settings.
- Using CoVet’s Email AssistantForward lab results, referrals, and client attachments to [email protected] with a plain-language instruction, and CoVet files them into the right case for you.
- Where Can I Download the CoVet Mobile App?Scan the QR code or use the App Store and Google Play links to get CoVet on your phone or tablet.
- What Files Can I Upload to CoVet, and How Do I Upload Them?See which file types CoVet supports, how batch upload works for images, audio, and PDFs, and where uploaded files appear in your case attachments.
- How can I transfer a recording from one case to another?Moved audio into the wrong case? Use the three-dot menu on a recording in CoVet to transfer it to the correct case and keep your documentation tidy.
- Allowing Microphone Access in Your BrowserLearn how to allow microphone access for CoVet in Chrome, Edge, Firefox, Safari, Windows, Mac, iPhone, iPad, and Android.
- How Do I Summarize PDF Files Not Covered by Standard Templates?Summarize any PDF in CoVet, even when no standard template fits, by building a custom template or typing a free-form description of the summary you need.
- How Do I Record, Name, and Retrieve Transcripts in CoVet?See how CoVet auto-names cases, filters off-topic chatter, and gives you full timestamped transcripts you can search, play back, and use for audits.
- How can I unblock phone calls from my CoVet Calling Feature?Missing client calls through CoVet's in-app calling? Unblock the regional CoVet number on your iPhone or Android and save it as a contact to avoid spam filters.
- How Can I Ensure to Have Reliable Recordings?Avoid lost audio in CoVet with practical tips on internet stability, microphone choice, Chrome settings, and avoiding photo or call interruptions mid-consult.
- How do I Generate Content for Multiple Cases?Save time on busy days by generating notes, summaries, and emails for many CoVet cases at once from List view using your default or favourite templates.
- Using Focus Mode in CoVetUse Focus Mode in CoVet to record consults, generate notes, review outputs, set template shortcuts, and work with fewer distractions on mobile or web.
- What Templates Are Currently Available in CoVet?Explore CoVet's standard, advanced, and custom template types across record, summary, and email categories to find the right format for each consult.
- How Can I Organize My Templates?Favourite, hide, sort, and filter your CoVet templates so the ones you actually use are easy to reach and quick-generate buttons fire the right documents.
- What Are the Benefits of Using Custom Instructions Instead of a Custom Template?See when CoVet Custom Instructions beat Custom Templates for personalization, and why letting the underlying template keep improving works in your favor.
- How Do I Set a Default Template and Use the Generate Default Button?Pick a default template in CoVet so the Generate Default button creates SOAP notes, emails, or medical history in one click, no template picker needed.
- How Do I Add Custom Elements to Advanced Templates?Find out how to extend CoVet Advanced Templates by suggesting new elements or using Custom Instructions to add fields the builder does not yet include.
- Can I Change How My Cases Are Automatically Named in CoVet?Customize how CoVet auto-names your cases by choosing which elements appear, reordering them, and regenerating names on existing cases when details change.
- How Do I Use Rich Text or Markdown in CoVet to Format Text in My Reports?Format CoVet records with headers, bold, italics, and bullets, then choose Rich Text or Markdown so styling carries over into your practice management software.